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Warranty
Our warranty pathway for manufacturing faults and unexpected issues with eligible Champzo products.
01
Check eligibility
Have your order number, proof of purchase and photographs of the issue ready.
02
Submit a claim
Tell us what happened and upload enough detail for the support team to assess the item.
Start claim03
We assess
If the issue is covered, we will confirm the next step, which may include repair, replacement or another appropriate remedy.
What the warranty is intended to cover
Eligible defects in materials or workmanship arising during normal intended use. Coverage and remedy depend on product type, purchase date and the circumstances of the issue.
What is generally not a manufacturing fault
- Normal cosmetic wear, scratches, dents or finish changes from use.
- Damage from misuse, unauthorised modification or unsuitable cleaning products.
- Damage caused by storage, transport or exposure outside normal product use.
- Artwork errors that were approved in the final customer proof.
This prototype text is placeholder policy copy and should be reviewed against your final Australian Consumer Law obligations and actual warranty terms before launch.