Shipping
Stock and made-to-order products may have different dispatch windows. Tracking is provided once an order leaves our fulfilment partner. Delivery estimates shown at checkout are indicative and can change during peak periods.
Custom production
Custom belt production begins after artwork approval and any required payment milestone. Production time varies by complexity and quantity. Event dates should always be supplied when requesting a custom project.
Returns
Unused stock items may be eligible for return within the stated return window, subject to condition checks. Personalised and made-to-order products are generally not eligible for change-of-mind returns.
Faults or incorrect items
If an item arrives damaged, faulty or inconsistent with the approved custom specification, contact Champzo with your order number and clear photos so the issue can be assessed.